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New Technology Brings New Customer Demands

In this digital era, customer behaviors are constantly evolving. 60% of consumers now research online before buying – are you meeting their expectations?

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Turn Disruption into Opportunity

Customer demands and expectations change at the speed of technology. To stay relevant to their clients, insurance agencies today are adopting new tools and new ways of thinking about customer service.

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Scoring Loyalty

Happy, loyal customers are more likely to recommend your business. Find out how to determine your agency’s Net Promoter Score―it’s a simple and effective way to measure client satisfaction.

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Consistency Matters

Whether in person or online, your customers expect a consistent experience every time they interact with you. Learn how to create a message matrix, a resource that helps your employees deliver excellent service every time.

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Connect When It Counts

To stand out from the competition, insurance agencies must reach out at each stage of the customer buying journey, providing potential clients with helpful information that guides them to the sale.

Learn How to Meet Customers’ Rising Demands

Digital technology is transforming the insurance landscape and changing customer expectations. Learn how new solutions can help you better serve your customers’ needs.

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Meeting Modern Customer Expectations

Customer demands keep evolving, shaped by advances in technology, powerful market forces, and the expectations of new generations. In today’s rapidly changing market, it can be a challenge just to keep up.

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Changing the Way You Sell Insurance

Before they become your customers, you first have to reach them. Learn how CRM and marketing automation can help your agency turn leads into loyal customers.

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How To Improve Customer Satisfaction

Learn how to gain a better understanding of your customers by asking the right questions―then use their feedback to raise your customer service game.

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How Much are Your Satisfied Customers Worth?

Highly engaged customers are worth 2.7 times more in lifetime value than those who are just “satisfied.” What are the four behaviors of these actively loyal customers?

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Keep Up with Changing Client Demands

Customers today want it all: immediate service and a personalized relationship with their insurance agency. See how technology can help you deliver both.

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The Comparative Rater
e-book

Comparative raters allow you to accurately quote from multiple carriers in real time. Learn how this must-have tool can help boost your agency’s profitability.

Leaders in Modern Insurance Technology

Learn why thousands of agencies, carriers, MGAs, MGUs, and 22 states rely on our innovative solutions to thrive in this age of digital disruption. Select a solution to the right for more information.

 

Are You Digital Enough?

A digital strategy is imperative to remaining profitable and relevant to today’s customer. Get the facts you need to move your agency forward.

Ready to take the next step?

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