Allow customers to view policy data or initiate a claim online—24/7.
In today’s fast-paced world, your customers have become accustomed to online account access. Service 24/7 gives your independent insurance agency the ability to offer this increased level of customer service with a cost-efficient and simple web-based solution.
If you use the online version of the AMS 360® or AfW® agency management systems, Service 24/7 is a powerful supplement to help you retain customers and compete with direct insurance providers.
With Service 24/7 you can:
- Allow customers to view and/or edit customer or policy data, print auto IDs and initiate a claim.
- Set different levels of authorizations for different customers.
- Customize the insured access portal interface and the menu text to seamlessly match your own agency website.
Whenever your customers make online changes, they are automatically sent to the agency management system to await your approval.
With the time you'll save on handling customer service calls, you can provide more hands-on service and concentrate on building your business. Furthermore, in the event of a disaster, Service 24/7 can be an essential component in your agency’s business continuity plan.