Chief Customer Chat: In it together

April 8, 2020 /

By: Cassidy Smirnow, Chief Customer Officer

I want to start by saying that I hope you, your families, and your colleagues all are safe and healthy as we continue to face COVID-19 and the affect it is having on our communities.

By now, I hope everyone has heard about the new program, In it together, we launched last month. We have created this as our hub for up-to-date information on anything and everything COVID-19 related, including office closures, self-service resources, working from home assistance, updates from myself and other Vertafore leadership and announcements on the initiatives we’re launching to further support you. These initiatives include:

  • InsurLink Complimentary Access: Servicing your customers during this time is essential, but we have to rethink the way we interact. That’s why we’ve announced complimentary access for our AMS360 and Sagitta customers through July 31 to InsurLink, our new client portal that enables a modern, online and mobile experience for your clients.  
  • Complimentary access to COVID-19 information within ReferenceConnectOur partners, National Underwriter (NU) and IRMI, are providing complimentary access to relevant COVID-19 information through our solution, ReferenceConnect. Through July 31, you will have access to this content to help you navigate regulatory challenges related to the pandemic, as well as some of the everyday challenges that come with operating a business remotely.  
  • Vertafore’s Orange Partners: During this challenging time, these Orange Partners are offering ways to ease the transition to remote work.  

These efforts to help one another truly demonstrate we can all play a part in seeing each other through this crisis. I encourage you to continue checking your email, as well as our website, for further information and updates. Please remember, everyone at Vertafore remains committed to each and every one of you as we get through this together. 

As always, if there is anything you need, please do not hesitate to reach out. Take care and be safe.