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Increased Customer Demands Have Disrupted Business as Usual

Posted on March 01, 2016 by Guy Weismantel

Digital Insurer Blog

Customer Loyalty is a beautiful thing...until we're talking about a LACK of loyalty. And to be completely frank, customers have more likely to think about buying insurance from someone else, but who can blame them? They have more options than ever before, the ability to do more research on their own than ever before, and when price point is a non-issue there's only one real way for agencies and carriers to differentiate: customer experience. 

Are you promising customers smoother, more streamlined customer experiences? And do you have the technology to deliver? If you're still not convinced that enhancing your customer experience should be a major focus for your organization in 2016, just take a look at some of the numbers in our most recent infographic below: 

Vertafore Customer Loyalty

Looking for more educational resources? Interested in learning more about how you can meet customers expectations? Download our free E-Book Digital Disruption and The Modern Insurer for more stats, facts, and insights into meeting customer expectations. 

Stay tuned and subscribe to our newsletter because in the next few months we'll be releasing a whitepaper dedicated to helping you understand how you can use technology to meet your customer expectations, grow your business, and keep everyone happy. You don't want to miss it! 

- Guy

Mr. Weismantel is the Vice President of Marketing at Vertafore. With 20 years of marketing and financial leadership in companies such as Microsoft, Business Objects, Baxter HealthCare, Caremark International, and Expedia, Guy’s career has focused on bringing differentiated products to market and providing the “compelling reason to purchase” for customers and prospects alike.

Guy has a Bachelors Degree in Accounting from the University of Notre Dame, and a Masters Degree in Business Administration from the Kellogg School of Management at Northwestern University.


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