July 26, 2016
5 Necessary Features of a Competitive Agency Management System
Are you noticing a slump in productivity in your workforce? Maybe a general feeling of sluggishness?
Ask yourself: how long has your management systems have been in place? Chances are, they may have become ineffective and frustrating compared to the newer technologies you're using in your everyday life. There are a variety of reasons someone like you might be considering a switch in management systems, but we tend to find that there are really two main goals: thrive or survive.
If you ...
July 25, 2016
4 Ways Legacy Systems Are Killing Your Business
Today's insurance carriers know the feeling all too well. Using antiquated computer systems and software methods in an ever-increasing technological age is having an effect on staff.
The pain is real.
Capabilities of these “legacy systems” are strikingly lacking compared to newer models, which are now helping businesses to operate more efficiently, and in turn, allowing for greater innovation and better customer service. Information technology magazine, Computer Weekly, re...
July 21, 2016
3 Ways Technology Can Improve Your Sales Culture
What causes a person to leave their job?
Job complacency and employee dissatisfaction can definitely play a role. Part of this job dissatisfaction comes from an inability to perform up to one’s own expectations. For insurance producers, technology can play a key role in improving the sales culture in your own agency and help you live up to your own high expectations on how well you perform your job, reach new clients, and sell more policies.
Insurance producers should know that insurance ...
July 20, 2016
4 Ways to Support Your Producers with Great Customer Service
It’s no secret that word of mouth is still a powerful (and necessary) marketing tool in the insurance industry. As we become increasingly digital, harnessing word of mouth is becoming increasingly important.
Prospects and customers are relying more and more on online reviews as they research products and services well before they’re in contact with a producer.
As a customer service professional, what is your role in supporting sales? Offering the best customer service possible will...
July 19, 2016
What is Your NUPP? Net Unvalidated Producer Payroll Explained
There’s a new best practice benchmark that agency principals can use to inform their organic growth strategy.
It’s called NUPP (Net Unvalidated Producer Payroll to be exact).
In our e-book Managing Your Workforce in the Digital Era, we’ve included an explanation of the metric from Susan Hughes of Reagan Consulting: It's the “difference between what you pay, and what [the producer] pulls in - that's your investment in unvalidated producer payroll.”