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October 14, 2016 in Digital Insurer

Do You Run Your Insurance Agency Like Amazon or the DMV?

How well is your insurance agency meeting customer expectations?  We like to believe that our customers have so-so experiences. Customer experiences that aren’t great, but aren’t bad enough to make them look elsewhere either. Unfortunately, in 2016, that’s just not true. Your customers are constantly being bombarded with marketing messages from competing local insurance agencies, carriers, direct writers and online self-service platforms being developed by insurtech start...

Daniel Taibleson

October 14, 2016 in Digital Insurer

How Much are Your Satisfied Insureds Worth?

Data supports happy customers as key to agency growth   Customers these days have a lot of options. When it comes to finding new customers, insurance agencies and carriers do not. Growth is the name of the game in insurance, and right now, the game is getting tough. P&C carriers and agents like yourself are feeling the squeeze with a slowing population growth and latest Reagan Big I study revealing that organic growth has been on the decline for the last three years. On top of that, ...

Daniel Taibleson

October 12, 2016 in Customer Service

4 Ways to Improve Your Problem Solving Skills

On a general level, customer service is about meeting the needs of customers and, ultimately, ensuring customers have a positive experience with your company. A crucial part of creating a positive experience for customers is being able to address the issues and problems they are facing and provide a solution as fast as possible. In fact, one of the top two reasons for customer loss is the “failure to solve a problem in a timely manner,” according to the Customer Experience Impact 20...

Phyllis Gillman

October 11, 2016 in Digital Insurer

A History of Disruption: 5 Industry-Leading Companies That Didn't Evolve Fast Enough to Survive

Companies today have two choices: evolve with technology or go extinct. This certainly holds true for the insurance industry where emerging insurance technology (insurtech) is putting pressure on many in the industry who are slow to adapt. As you can see from the timeline above, this isn't exactly new. And in case you don’t think it could happen to you, the following examples show this belief can turn disruption into failure no matter WHAT industry you work in! Related: Watch the exceedin...

Arleah Clark

October 06, 2016 in Digital Insurer

Expert Roundup: How Will Big Data Impact the Insurance Industry?

Big data in insurance expert roundup We spent the last two months focusing on the intersection of big data analytics, insurance, and technology in order to shine a light on the disruptive changes that are taking place in the industry. Vertafore did a lot of primary and secondary research in order to produce our free e-book on big data analytics and share our perspective, but we also think it’s important to provide you with the perspective of other influential members of the insurance indu...

Daniel Taibleson

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