Agency growth creates a challenging equation: More policies mean more revenue opportunities, but they also mean more work for the teams responsible for servicing them.
Policy checking is a great example. Every new policy needs to be reviewed to help ensure the coverage issued matches what was intended for the client. It’s a critical step in protecting clients and managing your agency’s E&O exposure, but each policy also adds another review, another opportunity for discrepancies to be overlooked, and another demand on your service team’s time. For agencies managing significant policy volumes, even a well-established manual process can become difficult to scale.
But what if your agency could significantly reduce the time spent on policy checking without sacrificing accuracy or oversight?
With purpose-built AI, that opportunity is becoming a reality. In early testing, Vertafore's Velocity™ Policy Check Agent demonstrated how agencies can reclaim valuable capacity while maintaining control over the critical policy-checking process.
The policy-checking challenge goes beyond time
The cost of manual policy checking extends beyond the hours employees spend comparing documents.
Your service teams must verify that issued coverage matches what was intended, investigate discrepancies, coordinate corrections, and document the outcome. When handled manually, each step adds administrative effort and creates opportunities for inconsistencies or delays.
Outsourcing can alleviate some of that burden, but it introduces additional costs, can extend turnaround times, and moves a critical process outside of your agency's control and direct workflow. More importantly, overlooked discrepancies in coverage, limits, deductibles, or other policy details can create problems for clients and increase your agency's errors and omissions (E&O) exposure.
As your agency expands its books of business, enters new markets, or brings acquired operations into the organization, these challenges become more significant.
The opportunity isn't just to speed up policy reviews. It's to establish a more consistent, scalable process that protects clients without requiring administrative resources to grow at the same pace as policy volume.
Meet the Policy Check Agent
As part of Vertafore's Velocity AI platform, the Policy Check Agent automates time-consuming policy comparisons directly within AMS360, helping agencies catch and resolve discrepancies, complete reviews faster, and maintain a clear record of each review.
Here's how it works:
Your team selects an issued policy and any relevant source documents within AMS360. Then, the Policy Check Agent compares the issued policy against policy information in AMS360 and selected documents, identifies discrepancies, and recommends corrections for review.
Instead of spending hours manually comparing policy details, your team can focus on their expertise where it's needed most: reviewing discrepancies and determining the appropriate next steps.
The AI agent recommends corrections, but no changes are made without approval. Once your team approves the changes, the AI agent then applies corrections in AMS360, creates follow-up tasks for unresolved discrepancies, files supporting documentation, and documents for the review history.
This is where the Policy Check Agent goes beyond traditional document-comparison technology. Instead of only identifying differences, it helps carry out the work through correction, follow-up, and documentation, all within your agency management system.
The result is a more connected policy-checking process that reduces manual handoffs while giving agencies more control and confidence that important discrepancies are being addressed before policies reach clients.
What AI-powered policy checking means for agency growth
The value of AI-powered policy checking isn't measured solely in minutes saved. It's what your organization can accomplish with the capacity it gets back.
Reducing repetitive comparisons allows your experienced account managers and service professionals to spend more time supporting complex accounts, strengthening client relationships, and addressing the needs that require their expertise.
It also gives agency leaders an opportunity to rethink how work is getting done as the business grows. By reducing the manual effort behind policy checking, agencies can handle increasing policy volumes more efficiently while maintaining the quality and consistency necessary to manage E&O exposure.
As Crystal Meador, vice president of Business Development & Field Operations at Biltmore Insurance Services, explains:
"Reviewing insurance policies has historically required a significant amount of manual effort, with team members comparing coverage details line by line to identify discrepancies and ensure accuracy. The ability to automate that process is transformative. It not only creates substantial time savings and consistency but also enables our teams to dedicate more energy to client strategy, risk consulting, and the personalized service that drives long-term relationships."
Build capacity for what comes next
As your agency's operations become more complex, growth increasingly depends on how well your teams can manage the work behind every policy and client relationship.
The Policy Check Agent demonstrates what's possible when AI is embedded directly into the technology you already rely on. By reducing the manual effort involved in policy checking, your teams can improve operational consistency, protect service capacity, and move policies to insureds faster.
As part of AgencyOne, Vertafore's connected platform for agency operations, Velocity AI helps agencies remove friction from everyday workflows and build the operational foundation for greater Distribution Velocity.
Explore Velocity AI and discover how purpose-built AI agents can help your agency operate more efficiently and grow with confidence.