For MGA underwriting teams, every renewal and endorsement brings a familiar question: What’s changed?
It’s a vital question, but one that takes time and effort to answer. Underwriters often need to compare application information line by line, identify any differences that could influence the risk, and document those changes before moving forward. But what if your team could spend less time finding changes and more time understanding what they mean?
That’s the opportunity behind Vertafore’s Velocity™ Change Request Agent, which uses purpose-built AI to simplify renewal and endorsement reviews within Surefyre, our insurance underwriting workbench and agent portal.
The challenge goes beyond finding changes
The time spent on manual change reviews adds up. As renewal and endorsement volumes grow, underwriters spend valuable hours finding and documenting changes—time that could otherwise be spent evaluating risk and managing business.
The implications also go beyond time. Consider a renewal where several details have changed from the prior policy; underwriters need to identify those differences, determine which ones could affect the risk, and ensure the changes are documented. When handled manually, each step creates opportunities for missed information, inconsistent documentation, and additional administrative work.
Overlooking a material change can have significant implications for underwriting decisions and risk exposure, potentially leaving an underwriter to make a decision without all the relevant information. And when changes aren't documented consistently, it becomes harder to maintain a reliable record of what changed and the information available during the review.
The goal isn’t simply to accelerate the review process. It's to give underwriters a clearer view of what's changed, reduce the risk of overlooking important information, and ensure changes are documented consistently.
Meet the Change Request Agent
That's where the Change Request Agent comes in. As part of Vertafore’s Velocity AI platform, the Change Request Agent automatically identifies and summarizes changes across renewal and endorsement applications within Surefyre.
Here’s how it works:
- Start the review: The underwriter opens a renewal or endorsement application in Surefyre and selects “Summarize.”
- AI agent identifies and summarizes the changes: The Change Request Agent compares current application data against the baseline information already in Surefyre and generates a change summary.
- Review and approve: The underwriter then reviews the summary, makes edits as needed, and saves the approved version to the application record.
The underwriter remains in control throughout the entire process. While AI handles the initial comparison and summary preparation, the underwriter reviews the findings, makes edits as needed, and uses their expertise to determine which changes matter and what they mean for the risk.
And because the entire process takes place within Surefyre, there's no need to move information between separate systems or manually re-enter the approved summary. The result is a more connected review process that reduces repetitive work while helping underwriters maintain a consistent record of what changed.
What AI-powered change reviews mean for MGAs
The value of automating change reviews extends beyond the hours saved working through applications. When underwriters spend less time identifying and documenting changes, they have more time to evaluate applications, assess risk, and make decisions that drive profitable growth.
A clear view of changes also supports more informed underwriting. By automatically highlighting differences between applications in a plain-language summary, the AI agent helps reduce the risk of overlooking material changes that could affect the underwriting decision. And once the underwriter approves the change summary, it is saved directly to the application record, helping maintain a consistent record for future reference.
For MGA leaders, these improvements create opportunities to manage growing renewal and endorsement volumes more efficiently without sacrificing underwriting oversight.
Enable better underwriting with purpose-built AI
As MGAs look for ways to save time, improve accuracy, and manage business demands, AI offers an opportunity to rethink how underwriting teams spend their time. By reducing repetitive work, AI gives underwriters more capacity to apply their expertise where it matters most: evaluating risk and making informed decisions.
As one part of Vertafore’s broader Digital Underwriter vision, the Change Request Agent demonstrates how purpose-built AI can make a meaningful difference by addressing the specific sources of friction within everyday underwriting workflows.
Less time finding changes means more time understanding what those changes mean, managing business, and driving growth.
See the Velocity Change Request Agent in action and discover how AI can help your MGA streamline renewal and endorsement reviews.