Product Login
 

Support

My Vertafore Support Portal provides access to multiple options for resolving your support needs.

GO
  • American Flag
  • 1.800.444.4813
  • CONTACT US
  • Search

Our commitment to transparency and your source
for our latest security and system performance information.

We invest in state-of-the-art technologies, processes and system monitoring to ensure system availability and peak performance. Here you can find our latest availability statistics, plan for scheduled system maintenance and learn more about our commitment to data security.

99.94% Total Service Availability Over Past 12 Months

Availability History (Target 99.5%) Total Service Availability AMS360 Vertafore Agency Platform* Benefitpoint PLRating Sagitta Worksmart Sircon
July 100%
100% 100%  100% 100% 99.97%  100% 100%
June 99.60% 99.25% 99.25% 99.25% 99.25% 99.25% 99.25% 100%
May 100%
100% 100%  100% 100% 100%  100% 100%
April 99.99%
100% 100%  100% 100% 100%  100% 100%
March 99.99%
100% 100%  100% 99.54% 100%  99.94% 100%
February 100%
100% 100%  100% 100% 100%  100% 100%
January 99.99%
100% 100%  100% 100% 100%  100% 99.99%
December 99.99%
100% 100%  100% 100% 100%  100% 100%
November 99.96% 100% 99.55% 99.57% 100% 100% 100% 100%
October 99.82% 99.09% 99.56% 99.56% 99.52% 99.56% 99.56% 99.56%
September 99.99% 99.75% 100% 100% 100% 100% 100% 100%

*  July had one Sagitta outage event resulting in 13min total system unavailability. Some agencies may have experienced a longer outage due to the specific locking issue in this event. Full system restart was required to resolve. .

Maintenance Window Schedule

Maintenance Windows are scheduled for every Wednesday 10:00 p.m. - 2:00 a.m. CT

Additional Questions

If you have additional questions about system performance, please contact our customer support team through My Vertafore .

logo