When MGAs manage a high volume of insurance submissions, underwriting speed often depends on what happens before an underwriter ever evaluates a risk.
Submissions can arrive through email or online, with information spread across numerous email threads, mismatched PDFs and seemingly endless files. Before underwriting can begin, your team is stuck hunting for information, identifying the relevant details, engaging in tedious back and forth communication, and doing so across multiple submissions often simultaneously.
Now take that grinding process and multiply it across a growing volume of business. That’s not just a frustrating experience, but days of valuable time lost on tedious clerical work. As submissions grow, maintaining an efficient process becomes increasingly challenging, which is actually what makes it such a practical place to put AI to work.
Bring AI to the start of your underwriting workflow
Imagine an environment where incoming information was read, analyzed, and categorized automatically, with files sorted and distributed appropriately to the right team member every time. No time spent digging through email threads, no duplicating information entry, and far less time spent on the rudimentary details that deprive your underwriters from high value work.
This is where purpose-built AI agents for insurance can create practical value. AI-powered submission processing can help information move more efficiently from an incoming email to your underwriting workflow. An AI agent can support defined steps in that process by reading incoming submission information, extracting relevant data, organizing it into a structured format, and identifying when required information is missing.
For your team, that means less preparation before a submission is ready for review. Your underwriters can spend less time preparing information and more time applying their expertise to evaluating risks and making informed decisions. Here, AI has a specific job: improve a time-intensive workflow so your people can work more efficiently and consistently. They serve to cut down on the tedious, time-consuming tasks that would normally clog your team’s workday, without sacrificing the quality and care that your team would bring to the process.
Meet the Submission Processing Agent
Vertafore’s Submission Processing Agent, powered by the Velocity AI Platform, automates submission intake specifically for MGA and specialty insurance workflows. The agent reads unstructured submission content from emails, PDFs, and attachments and extracts key information. It converts that information into a structured submission that can move through clearance and underwriting workflows. The process also checks for required information. When something is missing, a response can be sent to the submitting agent to gather what is needed before the submission moves forward for underwriting.
When your MGA manages high submission volumes, the Submission Processing Agent can help you:
- Process and clear submissions faster.
- Improve underwriting efficiency and throughput.
- Convert unstructured submission documents into structured data.
The result is a more streamlined insurance submission intake process. Information moves into a structured format sooner, your team spends significantly less time on manual entry and follow-up, and underwriters can focus more of their attention on decision-making and strategy.
Move faster while keeping human expertise at the center
AI in insurance has been a long-winded conversation, with significant consideration being given to the accuracy, reliability, and agency of AI solutions when handling sensitive material. There has also been some wariness surrounding the integration of AI due to fears that AI will replace people as it becomes more sophisticated. But AI is most valuable when it helps your people apply their expertise, not when it replaces it.
The Submission Processing Agent focuses on a defined part of the workflow: preparing information for underwriting. It reads incoming content, structures key data, checks for required information, and helps move incomplete submissions toward completion—all while your underwriters stay focused on underwriting.
In this way, it’s less about AI replacing your employees and more about AI freeing up your employees to focus on high-value work, such as underwriting judgment, relationships, and key decisions that drive revenue growth.
Turn submission intake into momentum
A better underwriting workflow starts with better intake. When submissions arrive in a usable format sooner, the work that follows can move sooner too.
With the Submission Processing Agent, you can bring AI-powered insurance submission processing into a critical MGA workflow. You gain a more efficient way to turn unstructured information into structured submissions, improve data accuracy, and give your underwriting team more capacity to focus on decisions.
That helps reduce friction at the start of the submission process and build more Distribution Velocity into the work that follows. All in all, the result is faster workflows that don’t lose their quality and that keep humans in the loop at every phase.