Securing the MGA future: 2026 workforce and technology report

Executive summary

The MGA industry is evolving rapidly amid significant shifts in demographics, technological advancements, and market dynamics. Our survey data from 185 specialty insurance professionals revealed eight major areas of consideration for MGAs across the United States.

What we found

• Aging workforce and talent gaps: Over 67% of MGA professionals in our workforce survey were 44 years of age or older while only 4% were under the age of 28. This confirms a generational gap and signals an approaching retirement wave that will impact operations, client relationships, and underwriting continuity. Succession planning and knowledge transfer are now strategic priorities, rather than stand-alone HR activities.
• Recruiting is active but difficult: A majority of MGAs (58%) reported active recruitment but 53% described attracting new talent as at least “somewhat challenging” while 16% called it “extremely challenging.” The difficulty is especially acute in attracting licensed, experienced talent and tech-savvy professionals. MGAs cited compensation, remote flexibility, and benefits as their most common recruiting levers, but only 28% offer clear upward mobility paths.
• Core systems are widespread and strategic: 70% of respondents said they use a policy administration system in daily work, while 72% always use document management, and...