Trust Center

Our commitment to transparency and your source for our latest security and system performance information

We invest in state-of-the-art technologies, processes and system monitoring to ensure system availability and peak performance. Here you can find our latest availability statistics, plan for scheduled system maintenance and learn more about our commitment to data security.

99.97%

Total Service Availability Over Past 12 Months

Availability History
(Target 99.5%)

Total Service Availability

AMS360

BenefitPoint

PL Rating

Sagitta

WorkSmart

Sircon

QQCatalyst

Reference-Connnect

RiskMatch

August

99.95%

100%

100%

100%

100%

100%

100%

99.65%

100%

100%

July

99.99%

100%

100%

99.88%

99.97%

100%

99.98%

99.99%

100%

100%

June

99.96%

99.76%

99.76%

99.79%

100.00%

99.76%

99.18%

99.94%

99.76%

99.60%

May

99.94%

98.89%

98.89%

98.98%

98.89%

98.89%

100%

99.88%

98.89%

100%

April

99.94%

98.67%

98.54%

99.27%

98.67%

98.91%

100%

99.68%

98.91%

100%

March

99.98%

100%

100%

100%

99.97%

99.92%

99.96%

100%

100%

100%

February

99.98%

99.86%

99.86%

99.86%

99.53%

99.86%

99.69%

99.86%

100%

100%

January

99.98%

100%

100%

100%

100%

99.74%

100%

100%

100%

100%

December

99.98%

99.78%

99.47%

99.82%

99.78%

95.78%

100%

99.89%

100%

100%

November

99.99%

99.93%

99.93%

100%

99.93%

99.93%

99.89%

99.98%

100%

100%

October

99.99%

100%

100%

100%

100%

100%

99.75%

100%

100%

100%

September

99.98%

100%

100%

100%

100%

100%

100%

99.88%

100%

100%

 

Maintenance Window Schedule

Additional Questions

Maintenance Windows are scheduled for every Wednesday 10:00 p.m. - 2:00 a.m. CT

If you have additional questions about system performance, please contact our customer support team via My Vertafore.