Amy Zupon sat down with Jay Weintraub, CEO & Co-Founder of InsureTech Connect, at the all-new Agency Connect pre-conference event at ITC this year. Take a look to see Amy talk about the progress we've made since she took the lead three years ago, her mission and priorities for the future, her perspective on InsurTech and the future of the independent agent, why we (and you) need to focus on "Customer Success" - and much more.