There is more information for carriers to track than ever before. From stacks of paper documents to full computer servers, your office space might be in serious need of a professional organizer— just kidding! But if you were to hire a professional to de-clutter your filing cabinets and email inboxes, they’d probably preach the importance of good enterprise content management.
Insurance document management is all about making your paper files, PDFs, ACORD forms, and images easily accessible so you can support all your organization’s critical functions. With it, you can:
- Transition from paper to electronic documents
- Empower employees with role-specific content
- Streamline processes and improve workflow insight
- Reduce potentially disastrous risks and E&O exposure
- Provide exceptional customer service
Here are the top three ways carriers are using document management to their advantage.
Support your staff at every level of the business
Done right, content management should benefit every employee within an organization. In fact, insurers have reported up to a 90% reduction rate in processing time when using intelligent document processing software. Like snowflakes, each role is unique, with nuances that require specific sets of information. ECM is a great way to ensure every employee, regardless of job title, has the content they need to succeed and gives them back time to focus on the work that really matters.
Provide the service your customers deserve
These days, customers expect things to work fast and work well. Webpage not loading? Close it. Customer service wait time too long? Hang up. Insurance customers are the same way. More and more, smart carriers are adopting content management and workflow solutions so they can meet customer expectations both in the office or remotely. By making an integrated work management strategy a priority, 59% of organizations saw an improvement in customer satisfaction.
Improve processes by integrating with artificial intelligence (AI) and machine learning (ML)
AI and ML are all the rage on the tech scene— and for good reason. Both can have tremendous impacts on your business, especially when it comes to content management. Major perks insurers see with automation are consistent, near error-free processing. Mistakes in areas like data entry and risk calculations can be reduced by up to 75%. Whether it's employing automation to streamline employee functions, recognizing patterns in documents, or boosting business intelligence through workflow and content analytics, AI and ML functions can help you take your ECM— and your business—to the next level.
When you need to satisfy a variety of business needs — especially those that relate to your internal content and workflow processes— a robust content management tool is the solution you might not have known you needed. That’s why insurers are turning to ImageRight, the industry-leading solution designed by insurance professionals for insurance professionals is made specifically to simplify and streamline insurance operations, improve efficiency, and help you provide exceptional service to your clients.
