Key Elements of Vertafore's Innovative Customer Success Program To Be Showcased at NetVU "Accelerate" Event

May 14, 2019 /

Driven by Customer Success, Insurance Technology Leader Focuses on Empowering Users at Cincinnati Event

Vertafore, the leader in modern insurance technology for independent agents, MGAs, carriers, states and regulators, announced today that the company will showcase key components of its popular Customer Success Program at this year's Accelerate, powered by NetVU event. The event takes place May 21-23 at the Duke Energy Convention Center in Cincinnati. The program, along with multiple learning opportunities at the event, illustrates Vertafore's commitment to customer success.

Launched last fall, Vertafore's Customer Success Program comprises three key elements, including:

  • Customer Success Team: This Vertafore group focuses exclusively on empowering customers and ensuring that they take full advantage of all the features within their Vertafore products.
  • Customer communication: Success-focused communication, including The Radar (a monthly newsletter), quarterly product road map webinars, how-to webinars and opportunities to communicate directly with Vertafore team members, keeping customers informed.
  • Enablement resources: These assets include MyVertafore, Vertafore University, product work groups and NetVU, including the annual Accelerate event, which delivers an array of customer assets and learning opportunities.

Vertafore reports an overwhelmingly positive response to its Customer Success Program, and the company plans to roll out more customer experience improvement strategies at Accelerate.

"At Vertafore, our motto is 'customer success is our success,' a principle that has been our guiding star as an organization for 50 years now," said Cassidy Smirnow, Chief Customer Officer at Vertafore. "The Customer Success Program perfectly illustrates how we live out those words today. It's all about delivering value to customers. As a company, we are driven by customer success, and Accelerate attendees will get a sneak peek at our latest customer experience improvement initiatives."

Two key Customer Success Program elements will be on display at the event. The Innovation Lab in the main exhibit hall allows attendees a look at future product upgrades and share their ideas. Live Innovation Lab breakout sessions will provide opportunities to collaborate in development – including discussions on sales tools that provide unparalleled visibility, features that enable Vertafore users to serve as valued risk advisors, simplified renewal and submission workflows and much more. TechHub at Accelerate will give conference attendees an opportunity to meet with product specialists, learn more about Vertafore technology and get answers to any questions they have.

Vertafore customers' success will also be improved through the new Client Portal app, which will be debuted at Accelerate, giving participants a sneak peek at its functionality. Sitting on the front end of the agency system, Client Portal empowers Vertafore users to provide an even better experience to their customers with 24/7 via mobile tools, including online applications and certificates. Client Portal promotes customer success by giving agencies a simple, intuitive way to provide better service to their insured customers, even while on the go.

Learn more about Accelerate at www.netvu.org/web/Accelerate. To find out more about Vertafore's suite of integrated insurance agency management solutions, visit here.

About Vertafore For over 50 years, Vertafore, the leader in modern insurance technology, has built and supported superior InsurTech solutions to connect every point of the distribution channel. Vertafore's agency management, ratings, regulation, compliance, and connectivity products streamline workflows, improve efficiency and drive productivity for more North American insurance professionals than any other provider—including more than 20,000 agencies, over 1,000 carriers and 23 state governments. Through a continual focus on operational excellence, development of innovative solutions, and alignment with key industry partners, Vertafore is leading the way for customers of all sizes by delivering results that make a difference. For more information about Vertafore, visit here.

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