Oyer, Macoviak and Associates master Florida's complex landscape with AMS360 API integrations

In a complex insurance market, Oyer, Macoviak and Associates remains focused on simplifying workflows and targeting the right products to their clients through API integrations with AMS360.

Oyer Macoviak and associates logo

Established in 1953, Oyer, Macoviak and Associates is the oldest and one of the largest independent insurance agencies in Boynton Beach, Florida. Always innovating, this full-service agency is at the forefront of using API integrations with AMS360 to maximize efficiencies and increase profitability.


Oyer, Macoviak and Associates is a full-service, family-run insurance agency serving the residents of South Florida’s Boynton Beach and surrounding areas. The agency offers home, auto, and business insurance as well as some more specialized products that appeal to a local customer base, including classic car and flood insurance. Established in 1953, they are among the area’s largest independent insurance agencies and have built a culture of innovation that allows them to stay nimble.

Company President Rob Macoviak has a background in accounting but began his career in marketing for technology giant IBM. Now he’s going on 24 years in the insurance industry.

Vertafore solutions

Proven results

  • Annual growth of 26% without hiring additional staff
  • Standardized workflows to eliminate data inconsistency and process inefficiency
  • Claims processing with little to no paperwork
  • APIs to improve visibility into the client experience

Using APIs and AMS360 to automate processes

Oyer, Macoviak and Associates president and employee

Early in 2017, Macoviak began looking at Application Programming Interfaces (APIs) — snippets of code that allow software applications to share a common language and data — for automating office processes. Initially, he wanted an API to use for marketing purposes like mailing postcards and letters to clients and prospects. Taking that one step saved about 15 hours a week and from that point, he was hooked on the concept of APIs for automating routine yet essential agency tasks.

At the same time, with a little nudge from his wife and agency vice president, Christian, Macoviak began evaluating agency management systems that would easily integrate with their APIs to deliver efficiencies across the board. Or as his wife says, “You did it for marketing; can you do it for the rest of the office?”

Macoviak looked at several different solutions before deciding on Vertafore’s AMS360. “We started looking at other agency management systems, and we looked at all of them. I mean literally.”

But he kept coming back to finding an agency management system that would integrate best with the powerful APIs he was using. And AMS360, built on an open platform, was the clear choice. For Oyer, Macoviak, and Associates, AMS360 provided the functionality they needed with easy API integration — APIs they knew were helping them make substantial improvements.

Better profitability and sustained growth

AMS360 helps this agency save an hour per day per employee on manual processes. “Last year, we grew 16% and didn’t add an employee. This year, we’re up 26% and are not going to add an employee. Our profits are over 30% That’s what this technology does,” Macoviak said.

AMS360 streamlined agency workflows with real-time access to the essential data they need to quickly help their clients through transactions.

AMS360 is superior for the CSR to see everything: The different activities, the documents, and the policies. It’s like a call center for agents, but it does all the work for them at the same time.

Macoviak’s staff has seen dramatic time savings since implementing AMS360. “If that auto change took us 20 minutes, it now takes us two. If we take a claim, the overall paperwork is little or nothing because we’re directly integrating the claims into the company’s website, so the claims are immediately reported.” 

Last year, we grew 16% and didn’t add an employee. This year, we’re up 26% and are not going to add an employee. That’s what this technology does. ”

– Rob Macoviak
  President, Oyer, Macoviak and Associates

Workflow before AMS360

Total time: 30 minutes

CSRs manually processed policy changes in 30 minutes or more.

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  • 1. CSRs writes new car information on a piece of paper.


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  • 2. Meanwhile, another client calls. 


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  • 3. CSR returns to the rating system and manually enters new data into the carrier’s system.

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  • 4. CSR keys in data to finish the endorsement, as the client has been waiting for 30 minutes.

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Workflow after AMS360

Total time: 30 seconds

CSRs use automated forms to complete policy changes in seconds.

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  • 1. A client call initiates a pop-up form with auto-populated fields.

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  • 2. The integrated AMS360 system also opens up to speed the transaction.


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  • 3. AMS360 prompts the agent with the right questions and then integrates the answers with the carrier.


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  • 4. The agency emails new auto ID cards and policy changes to the client within 30 seconds.

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