Vertafore Statement Regarding Data Event

November 10, 2020 /

DENVER (November 10, 2020) Vertafore takes data privacy and security very seriously. The company has safeguards to protect its information and systems with dedicated internal teams and partnerships with leading external firms. Vertafore recently determined that as a result of human error, three data files were inadvertently stored in an unsecured external storage service that appears to have been accessed without authorization.

The files, which included driver information for licenses issued before February 2019, contained Texas driver license numbers, as well as names, dates of birth, addresses and vehicle registration histories. They did not contain any Social Security numbers or financial account information. No information misuse has been identified. No customer data nor any other data—including partner, vendor, or other supplier data—or systems hosted for them were impacted. Additionally, no Vertafore system vulnerabilities were identified.

Immediately upon becoming aware of the issue, Vertafore secured the potentially affected files and has been investigating the event and the extent to which data may have been impacted. A leading consulting firm with expertise in these matters is assisting in the investigation, and Vertafore has reported the matter to the Texas Attorney General, Texas Department of Public Safety, Texas Department of Motor Vehicles and U.S. federal law enforcement. Vertafore is actively assisting law enforcement.

In mid-August, Vertafore determined that, at some point between March 11 and August 1 of this year, there was potential unauthorized access to the three data files. The files were maintained to support a specific product within Vertafore’s insurance rating solutions and contained Texas driver information for approximately 27.7 million people.

Vertafore immediately engaged a leading intelligence firm to search for evidence indicating potential misuse of this information in connection with this event. Although that firm did not find any evidence, to be considerate of all Texas driver license recipients and out of an abundance of caution, Vertafore is offering them one year of free credit monitoring and identity restoration services in recognition that these services offer valuable protection in other contexts beyond this event.

Vertafore has set up a dedicated website and call center with additional information about this event and the availability of the free services www.vertafore.kroll.com. The call center may be reached by calling 888-479-3560. Vertafore sincerely regrets any inconvenience this may cause.

About Vertafore

For 50 years, Vertafore, the leader in modern insurance technology, has built and supported superior Insurtech solutions to connect every point of the distribution channel. Vertafore’s agency management, ratings, regulation, compliance, data and analytics, and connectivity products streamline workflows, improve efficiency and drive productivity for more North American insurance professionals than any other provider—including more than 20,000 agencies, over 1,000 carriers, and 23 state governments. Through a continual focus on operational excellence, development of innovative solutions, and alignment with key industry partners, Vertafore is leading the way for customers of all sizes by delivering results that make a difference. 

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