Trust Center

Our commitment to transparency and your source for our latest security and system performance information.

We invest in state-of-the-art technologies, processes and system monitoring to ensure system availability and peak performance. Here you can find our latest availability statistics, plan for scheduled system maintenance and learn more about our commitment to data security.

99.95%

Total Service Availability Over Past 12 Months

Availability History (Target 99.5%) Total Service Availability AMS360 Vertafore Agency Platform* Benefitpoint PLRating Sagitta Worksmart Sircon
February 100% 100% 100% 100% 100% 100% 100% 100%
January 99.89% 99.99% 99.99% 98.44% 99.99% 99.99% 99.99% 100%
December 100% 100% 100% 100% 100% 100% 100% 100%
November 99.98% 99.96% 99.96% 99.96% 99.96% 99.96% 99.96% 100%
October 100% 100% 100% 100% 100% 100% 100% 100%
September 100%   100%  100%  100% 100% 100% 100% 100% 
August  99.99% 100%  100%  100%  100%  100%  100%  100% 
July 100% 100% 100% 100% 100% 99.97%  100% 100%
June 99.60% 99.25% 99.25% 99.25% 99.25% 99.25% 99.25% 100%
May 100% 100% 100%  100% 100% 100%  100% 100%
April 99.99% 100% 100%  100% 100% 100%  100% 100%
March 99.99% 100% 100%  100% 99.54% 100%  99.94% 100%

* Vertafore Agency Platform refers to the My Agency Home portion of the platform.

Maintenance Window Schedule

Additional Questions

Maintenance Windows are scheduled for every Wednesday 10:00 p.m. - 2:00 a.m. CT If you have additional questions about system performance, please contact our customer support team via My Vertafore.