Trust Center

Our commitment to transparency and your source for our latest security and system performance information.

We invest in state-of-the-art technologies, processes and system monitoring to ensure system availability and peak performance. Here you can find our latest availability statistics, plan for scheduled system maintenance and learn more about our commitment to data security.

99.97%

Total Service Availability Over Past 12 Months

Availability History (Target 99.5%)
Total Service Availability
AMS360
Vertafore Agency Platform*
BenefitPoint
PLRating
Sagitta
Worksmart
Sircon
QQ Catalyst

August

99.99%

100%

100%

100%

99.99%

100%

100%

99.96%

100%

July

99.97%

100%

100%

100%

99.84%

100%

99.89%

99.96%

100%

June

99.97%

100%

99.72%

100%

100%

100%

100%

99.96%

99.64%

May

99.95%

100%

100%

100%

100%

100%

100%

100%

99.06%

April

99.95%

99.79%

100%

100%

100%

100%

100%

99.97%

98.68%

March

99.99%

100%

100%

100%

100%

100%

100%

100%

100%

February

100%

100%

100%

100%

100%

100%

100%

100%

100%

January

99.89%

99.99%

99.99%

98.44%

99.99%

99.99%

99.99%

100%

100%

December

100%

100%

100%

100%

100%

100%

100%

100%

100%

November

99.98%

99.96%

99.96%

99.96%

99.96%

99.96%

99.96%

100%

100%

October

100%

100%

100%

100%

100%

100%

100%

100%

100%

September

100%

100%

100%

100%

100%

100%

100%

100%

100%

* Vertafore Agency Platform refers to the My Agency Home portion of the platform.

 

Maintenance Window Schedule

Additional Questions

Maintenance Windows are scheduled for every Wednesday 10:00 p.m. - 2:00 a.m. CT If you have additional questions about system performance, please contact our customer support team via My Vertafore.