Chief Customer Chat: We are here to support you during COVID-19

March 18, 2020 /

By: Cassidy Smirnow, Chief Customer Officer

I understand that many of you may be overwhelmed and stressed with the everchanging effects of COVID-19. While our day-to-day operations are changing, our mission to serve you, our customers, has not. We understand that you are likely in the same situation and looking for guidance to help make this transition to virtual work a smooth one.

If you use one of our products online, we have great step-by-step instructions on MyVertafore on how to install the application remotely. There are also options for our in-house customers, depending on the setup by your agency. If you need assistance, your account management team and support are available to talk through options.

All of your self-service and customer success resources will remain available including Vertafore University, Did you know? videos, The Radar, and Office Hours. We are continually updating our COVID-19 FAQs on MyVertafore and encourage you to check them regularly for our latest news. As Accelerate, powered by NetVU has been cancelled, these communications are a great way to look for updates about what Vertafore is doing in the meantime to assure that you still have the resources you need to be successful.

Our customer support team is also readily available to help. While we are all working from home, we are still handling your support needs through all of the normal channels without delays. In addition, while our Professional Services team is not travelling, they are able to successfully deliver all implementation and training tasks remotely. While the format seems to have changed, our ability to support you has not.

Additionally, we will soon be launching new weekly resources to all customers to help support you during COVID-19, as well as to provide updates from the Vertafore team. These will begin next week, so be on the lookout for updates.

We are all in this together and are committed to partnering with you and your business to ensure you have the best tools and information to continue to service your clients. If we can do anything to assist you during this time, please do not hesitate to contact us.